Well, today is the big day. In about 9 hours and 45 minutes, I’ll be sitting down for my ITIL Foundation test. I generally dislike the day before testing day. I’ve usually spent the last several days cramming my head full of the information I need to pass the test, taking pre-exams and assessments to make sure I understand the materials, and I usually fail the last pre-exam miserably! It was that way with the PMP. The day before the test, I failed the pre-exam twice, and while I can’t say I “aced” the PMP, I did pass it the first time out. So I’m hoping the the same is true for ITIL.
Having been in IT management for the past 17 years, I have a solid foundation on general IT operations management concepts and theories. ITIL is merely a formalization of that knowledge, as it relates specifically to the ITIL framework and it’s 5 Phases: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement (see, I did that without looking up anything). I’m excited because, upon passing, I’ll join a small group of professional who hold both certifications, which will make me infinitely more marketable, since I not only know how to run your IT operations, cut your costs, and improve your processes, but I also know how to get your projects done.
So I’m excited and nervous at the same time, and maybe that’s exactly how I should be.